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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
239
Last Updated:
Apr 26, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Options:

A.

Selecting all the groups

B.

Selecting none of the groups

C.

Missing configuration

D.

Misconfigured

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Question 2

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?

Options:

A.

Customer Service Historic Data Collection

B.

Customer Service Initial Data Collection

C.

Customer Service Daily Data Collection

D.

Customer Service Case Data Collection

Question 3

Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?

Options:

A.

Set the Agent Experience

B.

Define Assignment Rules

C.

Define Work Item Queues

D.

Configure Service Channels

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