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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
239
Last Updated:
Jan 26, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2024 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

Which of the following best describes how the CSM application uses the Asset table?

Options:

A.

CSM uses the Product table instead of the ITSM Asset table

B.

Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

C.

ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields

D.

CSM uses the Product Model table instead of the ITSM Asset table

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Question 2

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Options:

A.

Blocked by approval

B.

Blocked by case task

C.

Blocked internally and by customer

D.

Blocked by internally

Question 3

What is the most efficient way to get cases to be dosed automatically after a few days?

Options:

A.

Set the property glide.auto.close.cases resolved to true

B.

Create a workflow associated with cases with a timer that changes the state after a few days

C.

Create a Scheduled job that looks at the resolved_at date

D.

Activate the Auto Close Resolved Cases flow

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