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Microsoft MB-910 Exam With Confidence Using Practice Dumps

Exam Code:
MB-910
Exam Name:
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Certification:
Microsoft Dynamics 365 Fundamentals
Vendor:
Microsoft
Questions:
159
Last Updated:
Apr 19, 2025
Exam Status:
Stable
Microsoft MB-910

MB-910: Microsoft Dynamics 365 Fundamentals Exam 2025 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

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Question 1

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?

Options:

A.

Data loss prevention policy

B.

Role-based security

C.

Environment-level security

D.

Row-level security

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Question 2

You use Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data.

Select the answer that correctly completes the sentence.

Options:

Question 3

A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.

Temporary employees take much longer to resolve cases than seasoned employees.

You need to recommend features that will help employees find information needed to resolve cases. Which two options should you recommend? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Knowledge base with Relevance search

B.

Parent and Child case settings

C.

Case management with Related Similar cases

D.

Routing rule sets

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