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ITIL ITIL-DSV Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-DSV
Exam Name:
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Vendor:
Questions:
80
Last Updated:
Apr 27, 2025
Exam Status:
Stable
ITIL ITIL-DSV

ITIL-DSV: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Question 1

An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?

Options:

A.

Define

B.

Ideate

C.

Empathize

D.

Prototype

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Question 2

A user has logged an incident because their laptop is performing badly. This is potentially going to impact a big sale. The service level agreement says that the response should be within 8 hours, but the service desk agent recognizes that this is an exceptional situation and escalates the situationimmediately. The issue is resolved quickly and the user is delighted with the service. What is this an example of?

Options:

A.

Moment of truth

B.

Smoothing demand

C.

Elevating capabilities

D.

Design thinking

Question 3

A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

Options:

A.

The service will display a list of items uploaded by the user

B.

Menu pages will update in less than 5 seconds

C.

The service will be available for 24 hours every day

D.

The service will allow each user 100GB of storage space