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ITIL ITIL-DSV Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-DSV
Exam Name:
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Vendor:
Questions:
80
Last Updated:
Apr 4, 2025
Exam Status:
Stable
ITIL ITIL-DSV

ITIL-DSV: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Question 1

A moment of truth is best described as:

Options:

A.

The moment the agreement is signed as part of the offer phase.

B.

The renewal of the contract when a deadline has been set.

C.

A key touchpoint in which the user changes its impression of the service.

D.

The moment when mutual readiness is assessed.

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Question 2

A consumer organization is making significant changes to the technologies used by its employees, and is discussing

those changes with its service provider.

How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

Options:

A.

Ensure there are adequate knowledge and skills to support the customer's changes

B.

Ensure there is adequate capacity to meet the increased demand of the changes

C.

Be respectful of the consumer organization's decision to make these changes

D.

Respond in a timely manner to the customer's enquiries

Question 3

What is an attribute of a strategic partnership?

Options:

A.

Trust needs to be developed

B.

Minimal information is shared

C.

The relationship is driven by price

D.

The customer needs to be able to exit easily