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ITIL ITIL-4-Specialist-High-velocity-IT Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-High-velocity-IT
Exam Name:
ITIL 4 Specialist: High-velocity IT Exam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
96
Last Updated:
Dec 22, 2024
Exam Status:
Stable
ITIL ITIL-4-Specialist-High-velocity-IT

ITIL-4-Specialist-High-velocity-IT: ITIL 4 Managing Professional Exam 2024 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and

problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.

Which approach would MOST LIKELY help in this situation?

Options:

A.

Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload

B.

Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly

C.

Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed

D.

Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments

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Question 2

An organization with limited resources has a sales team that would like a new service to make it easier to manage

customer information. There is also a finance team that wants to consolidate the organization's services to

improve efficiency. One of the business units wants to introduce a new product line. Which is the BEST way for the organization to manage this situation?

Options:

A.

k

B.

Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives

Question 3

What is the BEST way of demonstrating that user feedback is

taken seriously, and is appropriately acted upon, in order to encourage

more feedback in future?

Options:

A.

o

B.

35px;">Regularly provide updates about service improvements made as a result of user feedback

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