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ITIL ITIL-4-Specialist-High-velocity-IT Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-High-velocity-IT
Exam Name:
ITIL 4 Specialist: High-velocity IT Exam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
96
Last Updated:
Jan 24, 2025
Exam Status:
Stable
ITIL ITIL-4-Specialist-High-velocity-IT

ITIL-4-Specialist-High-velocity-IT: ITIL 4 Managing Professional Exam 2024 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

Options:

A.

Contract negotiation

B.

Onboarding

C.

Incident resolution

D.

Feedback gathering

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Question 2

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

Options:

A.

Training internal employees to work with the supplier

B.

Integrating supplier activities into the organization's value streams

C.

Conducting regular performance audits of the supplier

D.

Setting stricter service-level expectations with the supplier

Question 3

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

Options:

A.

Outsource immediately to save time

B.

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

C.

Focus on cost as the sole deciding factor

D.

Conduct an internal survey to determine staff preferences

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