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ITIL ITIL-4-Foundation Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Foundation
Exam Name:
ITIL 4 Foundation Exam
Certification:
Vendor:
Questions:
536
Last Updated:
Dec 22, 2024
Exam Status:
Stable
ITIL ITIL-4-Foundation

ITIL-4-Foundation: ITIL 4 Exam 2024 Study Guide Pdf and Test Engine

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ITIL 4 Foundation Exam Questions and Answers

Question 1

Which statement about emergency changes is CORRECT?

Options:

A.

Emergency changes are low risk and well understood

B.

Authorization of emergency changes may be deferred until after implementation

C.

It is necessary to complete all documentation before an emergency charge is implemented

D.

Emergency changes are not usually recorded in the change schedule

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Question 2

How should an organization include third-party suppliers in the continual improvement of services?

Options:

A.

Ensure suppliers include details of their approach to service improvement in contracts

B.

Require evidence that the supplier uses agile development methods

C.

Require evidence that the supplier implements all improvements using project management practices

D.

Ensure that all supplier problem management activities result in improvements

Question 3

What is the effect of increased automation on the 'service desk1 practice?

Options:

A.

Increased ability to focus on fixing technology instead of supporting people

B.

Greater ability to focus on customer experience when personal contact is needed

C.

Elimination of the need to escalate incidents to support teams

D.

Decrease in self-service incident logging and resolution