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Exin ITSM20F Exam With Confidence Using Practice Dumps

Exam Code:
ITSM20F
Exam Name:
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
Certification:
Exin Other Certification
Vendor:
Exin
Questions:
78
Last Updated:
Mar 9, 2025
Exam Status:
Stable
Exin ITSM20F

ITSM20F: Exin Other Certification Exam 2025 Study Guide Pdf and Test Engine

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IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions and Answers

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Question 1

The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?

Options:

A.

After the breach

B.

Before the breach

C.

During service reporting

D.

Never

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Question 2

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.

Which aspect of Problem Management accomplishes this?

Options:

A.

Error Control

B.

Identification of root causes

C.

Proactive Problem Management

D.

Problem Control

Question 3

What is meant by the Urgency of an Incident?

Options:

A.

the degree to which the solution of an incident tolerates delay

B.

the degree to which the incident gives rise to a deviation from the normal service level

C.

the time needed by IT Services to resolve the incident

D.

the relative importance of the incidents when handling them

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