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Exin ITSM20F Exam With Confidence Using Practice Dumps

Exam Code:
ITSM20F
Exam Name:
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
Certification:
Exin Other Certification
Vendor:
Exin
Questions:
78
Last Updated:
Jan 15, 2025
Exam Status:
Stable
Exin ITSM20F

ITSM20F: Exin Other Certification Exam 2024 Study Guide Pdf and Test Engine

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IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions and Answers

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Question 1

What is meant by the Urgency of an Incident?

Options:

A.

the degree to which the solution of an incident tolerates delay

B.

the degree to which the incident gives rise to a deviation from the normal service level

C.

the time needed by IT Services to resolve the incident

D.

the relative importance of the incidents when handling them

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Question 2

Quality Management Systems can assist organizations in enhancing what?

Options:

A.

Customer satisfaction

B.

ISO/EC 20000

C.

Relationship with third parties

D.

Supplier satisfaction

Question 3

Which statement below is not a purpose of Supplier Management procedures?

Options:

A.

That business transactions between all parties are recorded

B.

That information on the performance of all suppliers can be observed and acted upon

C.

That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider

D.

That the suppliers understand their obligation to the Service Provider

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