Databricks Databricks-Generative-AI-Engineer-Associate Exam With Confidence Using Practice Dumps

In the context of developing a chatbot for a company's internal HelpDesk Call Center, the key is to select data sources that provide the most contextual and detailed information about the issues being addressed. This includes identifying the root cause and suggesting resolutions. The two most appropriate sources from the list are:

Call Detail (Option D):

Contents: This Delta table includes a snapshot of all call details updated hourly, featuring essential fields like root_cause and resolution.

Relevance: The inclusion of root_cause and resolution fields makes this source particularly valuable, as it directly contains the information necessary to understand and resolve the issues discussed in the calls. Even if some records are incomplete, the data provided is crucial for a chatbot aimed at speeding up resolution identification.

Transcript Volume (Option E):

Contents: This Unity Catalog Volume contains recordings in .wav format and text transcripts in .txt files.

Relevance: The text transcripts of call recordings can provide in-depth context that the chatbot can analyze to understand the nuances of each issue. The chatbot can use natural language processing techniques to extract themes, identify problems, and suggest resolutions based on previous similar interactions documented in the transcripts.

Why Other Options Are Less Suitable:

A (Call Cust History): While it provides insights into customer interactions with the HelpDesk, it focuses more on the usage metrics rather than the content of the calls or the issues discussed.

B (Maintenance Schedule): This data is useful for understanding when services may not be available but does not contribute directly to resolving user issues or identifying root causes.

C (Call Rep History): Though it offers data on call durations and start times, which could help in assessing performance, it lacks direct information on the issues being resolved.

Therefore, Call Detail and Transcript Volume are the most relevant data sources for a chatbot designed to assist with identifying and resolving issues in a HelpDesk Call Center setting, as they provide direct and contextual information related to customer issues.

To optimize a chunking strategy for a Retrieval-Augmented Generation (RAG) application, the Generative AI Engineer needs a structured approach to evaluating the chunking strategy, ensuring that the chosen configuration retrieves the most relevant information and leads to accurate and coherent LLM responses. Here's whyCandEare the correct strategies:

Strategy C: Evaluation Metrics (Recall, NDCG)

Define an evaluation metric: Common evaluation metrics such as recall, precision, or NDCG (Normalized Discounted Cumulative Gain) measure how well the retrieved chunks match the user's query and the expected response.

Recallmeasures the proportion of relevant information retrieved.

NDCGis often used when you want to account for both the relevance of retrieved chunks and the ranking or order in which they are retrieved.

Experiment with chunking strategies: Adjusting chunking strategies based on text structure (e.g., splitting by paragraph, chapter, or a fixed number of tokens) allows the engineer to experiment with various ways of slicing the text. Some chunks may better align with the user's query than others.

Evaluate performance: By using recall or NDCG, the engineer can methodically test various chunking strategies to identify which one yields the highest performance. This ensures that the chunking method provides the most relevant information when embedding and retrieving data from the vector store.

Strategy E: LLM-as-a-Judge Metric

Use the LLM as an evaluator: After retrieving chunks, the LLM can be used to evaluate the quality of answers based on the chunks provided. This could be framed as a "judge" function, where the LLM compares how well a given chunk answers previous user queries.

Optimize based on the LLM's judgment: By having the LLM assess previous answers and rate their relevance and accuracy, the engineer can collect feedback on how well different chunking configurations perform in real-world scenarios.

This metric could be a qualitative judgment on how closely the retrieved information matches the user's intent.

Tune chunking parameters: Based on the LLM's judgment, the engineer can adjust the chunk size or structure to better align with the LLM's responses, optimizing retrieval for future queries.

By combining these two approaches, the engineer ensures that the chunking strategy is systematically evaluated using both quantitative (recall/NDCG) and qualitative (LLM judgment) methods. This balanced optimization process results in improved retrieval relevance and, consequently, better response generation by the LLM.

In this scenario, the chatbot must avoid answering political questions and instead provide a standard message for such inquiries. Implementing aSafety Guardrailis the appropriate solution for this:

What is a Safety Guardrail?Safety guardrails are mechanisms implemented in Generative AI systems to ensure the model behaves within specific bounds. In this case, it ensures the chatbot does not answer politically sensitive or irrelevant questions, which aligns with the business rules.

Preventing Responses to Political Questions:The Safety Guardrail is programmed to detect specific types of inquiries (like political questions) and prevent the model from generating responses outside its intended domain. When such queries are detected, the guardrail intervenes and provides a pre-defined response: “Sorry, I cannot answer that. I am a chatbot that can only answer questions around insurance.”

How It Works in Practice:The LLM system can include aclassification layeror trigger rules based on specific keywords related to politics. When such terms are detected, the Safety Guardrail blocks the normal generation flow and responds with the fixed message.

Why Other Options Are Less Suitable:

B (Security Guardrail): This is more focused on protecting the system from security vulnerabilities or data breaches, not controlling the conversational focus.

C (Contextual Guardrail): While context guardrails can limit responses based on context, safety guardrails are specifically about ensuring the chatbot stays within a safe conversational scope.

D (Compliance Guardrail): Compliance guardrails are often related to legal and regulatory adherence, which is not directly relevant here.

Therefore, aSafety Guardrailis the right framework to ensure the chatbot only answers insurance-related queries and avoids political discussions.