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Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Time and Material journal

Service call

Activity

Service contract

Interactive Dialogue using AI chatbot allows for No touch service scenarios

QR code scanning helps you to easily identify the affected Appliance

Smart forms help you structure your service processes

Online capabilities help you to capture electronic signatures

In customer self-service when submitting a self-service request

In the Web application when planning a service

In the mobile application when executing an activity

In SAP Crowd Service when dispatching a service call

SSL-Encrypted cloud communication

Hardware redundancy control

Outage Protection

Sophisticated Cloud Service Firewall

By helping Employees learn more about next generation technologies

By giving service technicians the ability to register for upcoming certifications

By adopting your workforce to accommodate for workers shifting perspectives

By giving service technicians the ability to schedule the additional training

You can use it to define and upload new custom data objects.

You can use it to download a template for a selected data object type.

You can use it to upload a formatted and populated data record file.

You can use it to download a list of master data object records.

It is used to hide specific elements.

It is used to change Smartform mode from development to active.

It is used to hide specific chapters.

It is used to hide a Smartform from the mobile device.

The template can be assigned to an activity.

The template can be exported in XML format.

The template can be assigned to an equipment.

The template can be edited.

Use Pre-assembled Reports

Import Report Templates

Use Pre-assembled queries

Import Queries

Using a REST-based service

Using an OData service

Using an RFC-enabled service

Using a SOAP-based service

Select a Template

Select whether is mandatory

Select a linked object

Select a record from the linked object

To filter the list of Smartforms

To add a label to be used as reference by the field engineer

To act as a reference for generating a Smartform report

To identify the elements in the Smartform

Service Contract

Quotation

Sales Order

Service Order

Booked assignments

Worktime pattern

Availability Status

Missing Skills

By adding a checklist

By navigating to the address on the service assignments

By opening the service assignments

By setting the relevant workflow step

Text

XML

HTML

JSON

Defining which material the customer needs to purchase before the technician can start the work

Booking material for a specific service call and defined location

Organizing spare parts to be taken to the physical location of the job

Reserving material that has already been used for previous services

Password policy

Screen configurations

Business rules

User groups

Offline data can be exported as soon as you have access to the mobile app.

Offline data can be exported from the mobile app with administrator authorization.

Offline data remains encrypted on the device and CANNOT be exported from the mobile app.

Offline data can be exported from the mobile app with technician authorization.

In the SAP Field Service management Crowd Service Marketplace

In the SAP Field Service management Mobile app

In the SAP Field Service Management Web App

In the SAP Field Service management Self-Service Portal

Text Input, Picker, Series, Attachment

Text Input, Picker, Status, Series

Picker, Status, Series, Number Input

Text Input, Description, Picker, Status

Text Input, Status, Series, Formula

Execution count

Variables

Action

Conditions

Event

Define company setting

Configure workflow steps

Enable business rule

Assign correct CRUD to user group

Generate a list of service team availability.

Capture customer feedback.

Provide a script for service execution

Provide smart progress feedback to the dispatcher.

Sales Order

Ticket

Ibase

Service Request

Delete Report

Create Requirement

Build Query

Delete Object

Create Object

Perform the activity checkout.

Set the service call to Finished.

Set the service call to Technically Completed.

Release the assignment.

You can use it to pick PNG files.

You can link two picker elements together.

You can link picker and attachment elements together.

You can use it to select an object from a list.

Create Equipment

Update contacts

Assign Technicians

Approve Efforts

Column

Line

Area

Pie

Scatter

Released

Ready to Plan

Cancelled

Technically Complete

Planned

Encryption of all data stored in the cloud (AES 256bit)

Allowance of Two-factor Authentication with password and defined hardware

Al-Powered platform to faster customer experience

Knowledge base access for customers and employees via Self-Service Portal

Automated timeout if the application is NOT actively used for a certain time

Workforce management

Parts Logistics

Customer Feedback Management

Mobile Field service execution

Edit Business Partner

Send as E-Mail

Create Equipment

Create Effort

Add Smartform

Activity, Project, Opportunities

Project, Skills, Service Call

Activity, Service Call, Quotations

Activity, Business Partner, Skills

Array

Heap

Linked list

Stack