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Vce SDM_2002001030 Questions Latest

SDM Certification - PS NSOP Questions and Answers

Question 5

What is the difference between Project Governance and Operational Interaction according to the Operations Model?

Options:

A.

Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.

B.

Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.

C.

Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.

D.

Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.

Question 6

The swiftest and MOST effective communications take place among people with;

Options:

A.

the ability to reduce perception barriers.

B.

advanced degrees.

C.

common points of view.

D.

good encoding skills.

Question 7

If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

Options:

A.

Monitor.

B.

Keep satisfied.

C.

Manage closely.

D.

Keep informed.

Question 8

What are the main benefits of keeping an action point list of open/closed issues with the customer?

Options:

A.

A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.

B.

Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.

C.

It serves as the basis for contingency reserve revision.

D.

The action point list serves as evidence for objective achievements.