Sure Pass Exam 1z0-1064-22 PDF

Oracle B2B Service 2022 Implementation Professional Questions and Answers

Question 5

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

Add images as the productimage will not be pulled from Engagement Cloud.

Add the Product object to your DCS application.

Add product ID(s) to the database component.

Configure products groups and product items in Engagement Cloud.

Question 6

Which two are true characteristics about the lifecycle of a service request?

If required, users can manually set the “Closed” status for a service request.

Users can reopen a service request when the status is set to “Closed”.

Users can reopen a service request when the status is set to “Resolved”.

“Closed” status is set by an automaticjob after a specified number of days.

“Customer working” is one of the five seeded status types.

Question 7

Which three types of data are included in the interaction associatedwith a normal call flow?

Start time of the call

Agent name

Service Request create date

Contact name

Channel

Question 8

Which two steps are needed to create a new business object in Digital Customer Service?

Assign the new business object to a new component.

Assign object access roles to an administrative user.

Map a Visual Builder Cloud Service business object to the object API.

Assign the new business object to a page.