Selected ITILF ITIL Questions Answers

ITIL Foundation Questions and Answers

Question 37

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Options:

Configuration baseline

Project baseline

Change baseline

Asset baseline

Question 38

Why is it important for service providers to understand patterns of business activity (PBA)?

Options:

PBA are based on organizational roles and responsibilities

IT service providers CANNOT schedule changes until they understand PBA

Demand for the services delivered by service providers are directly influenced by PBA

Understanding PBA is the only way to enable accurate service level reporting

Question 39

The BEST description of an incident is:

Options:

An unplanned disruption of service unless there is a backup to that service

An unplanned interruption to service or a reduction in the quality of service

Any disruption to service whether planned or unplanned

Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Question 40

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

Options:

Training in risk management for all staff and identification of risks

Identification of risk, analysis and management of the exposure to risk

Control of exposure to risk and investment of capital

Training of all staff and investment of capital

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ITIL Foundation Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce