Free ITILF Questions Attempt

ITIL Foundation Questions and Answers

Question 5

Which of the following BEST describes technical management?

A function responsible for facilities management and building control systems

A function that provides hardware repair services for technology involved in the delivery of service to customers

Senior managers responsible for all staff within the technical support function

A function that includes providing technical expertise and overall management of the IT infrastructure

Question 6

How many people should be accountable for a process as defined in the RACI model

As many as necessary to complete the activity

Only one - the process owner

Two - the process owner and the process enactor

Only one - the process architect

Question 7

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Be accountable for the outcome of an activity

Perform an activity

Be kept up-to-date on the progress of an activity

Manage an activity

Question 8

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

The IT director

The process owner

The service owner

The customer