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ITIL Foundation Questions and Answers

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Question 1

Which of these should a change model include?

1. The steps that should be taken to handle the change

2. Responsibilities; who should do what, including escalation

3. Timescales and thresholds for completion of the actions

4. Complaints procedures

Options:

A.

1,2 and 3 only

B.

All of the above

C.

1 and 3 only

D.

2 and 4 only

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Question 2

Which of the following are types of service defined in ITIL?

1. Enabling

2. Core

3. Enhancing

4. Computer

Options:

A.

1, 3 and 4 only

B.

2, 3 and 4 only

C.

1, 2 and 4 only

D.

1, 2 and 3 only

Question 3

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

Options:

A.

The change authorization board

B.

The change advisory board

C.

The change implementer

D.

The change manager

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