BCS Related Exams
ITILF Exam

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun