SAP Certified Application Associate C_C4H510_21 Exam Dumps

SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Question 9

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Activate Registered Products in Scoping

Create an Installed Base

Create numeric ranges for customers

Create customer records

Question 10

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

Do you want to enable internal memos for tickets?

Do you want to download an add-in for Microsoft Outlook?

Question 11

Which objects can be used within ticket creation to automatically determine the registered product?

Installed Base

Installation Point

Warranty

Product

Question 12

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

Field Service Management

Activity Planner

Manual Routing

Multi Resource Scheduling

Time recording