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C_C4H510_21 Exam Dumps : SAP Certified Application Associate – SAP Service Cloud 2111

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SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Question 1

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Options:

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

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Question 2

Which of the following options are possible for permissions?

Options:

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Question 3

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Options:

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category