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C_C4H510_21 Exam Dumps : SAP Certified Application Associate – SAP Service Cloud 2111

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SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Question 1

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Options:

A.

Write an e-mail to your implementation partner.

B.

Write a message to SAP via social media.

C.

Report an incident in SAP Service Cloud and forward to the requester.

D.

Report an incident in SAP Service Cloud and forward to the provider.

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Question 2

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Options:

A.

Absolute, counter based

B.

One time. no condition, time and counter based

C.

One time, fixed

D.

One time, time and counter based

Question 3

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Options:

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category