Helping Hand Questions for C_C4H510_21

SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Question 5

How can you restrict access to Product View?

Options:

Territories

Service Unit of Employee

Employee

Sales Data of Employee

Question 6

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Options:

Write an e-mail to your implementation partner.

Write a message to SAP via social media.

Report an incident in SAP Service Cloud and forward to the requester.

Report an incident in SAP Service Cloud and forward to the provider.

Question 7

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Options:

Mandatory

Read-only

Query

New field

Question 8

Which of the following options are possible for permissions?

Options:

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

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SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce