Salesforce-Contact-Center VCE Exam Download

Create an Escalation Rule Entry and configure it so that cases get an

escalated status of the case is still open after passing SLA times.

Create a Quick Action for escalating a case and set up Conditional

Visibility Rude to show the Quick Action after a case has passed SLA times

Create a record-triggered flow that gives cases an escalated status if it is

still open a pa A times.

The consultant should propose creating an Escalation Rule Entry to set up

Einstein Bots with pre-built templates and AI capabilities for various customer service scenarios.

Flow Builder with drag-and-drop interface for designing chatbot conversations and logic flow.

Dialogflow and similar third-party chatbot platforms integrated with Salesforce.

All of the above, providing options for diverse bot functionalities and integration flexibility.

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Release Notes

Identifying new functionalities and features introduced during development.

Ensuring existing functionalities and integrations continue to function properly after updates.

Reducing manual testing efforts and streamlining the release process.

All of the above, offering comprehensive validation and optimizing release efficiency.