Salesforce Consultant ADM-261 Dumps PDF

Service Cloud Administration (SU24) Questions and Answers

Question 49

Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.

What should be used for migration functionality?

Options:

Visual Studio Code and change sets

Mass Transfer Records, change sets, and Visual Studio Code

Visual Workflow, data loader, and Force.com IDE

Data loader, change sets, and Force.com Excel Connector

Question 50

A Service Rep transfers a Live Agent Chat to another Rep.

Which two things will happened?

Options:

The Customer is shown the new Rep's name

Both Service Reps can chat with the customer

The chat transcripts and case are transferred

The Customer doesn't know they were transferred

Question 51

Which capabilities of the console can the company use to help improve its contact center performance? (Choose 2)

Options:

Allows Chatter Messenger to be used between agents

Displays records and their related items as tabs on one screen

Is available for users in the partner portal

Indicates when records and lists are changed by others

Question 52

Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? Choose 2 answers.

Options:

Remove formula fields from filter criteria.

Remove unnecessary columns from thereports.

Remove date boundaries from filter criteria.

Remove dashboards based on long-running reports.

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Salesforce Consultant ADM-261 Dumps PDF

Service Cloud Administration (SU24) Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce