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ADM-261 Exam Dumps : Service Cloud Administration (SU24)

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Service Cloud Administration (SU24) Questions and Answers

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Question 1

Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? Choose 2 answers.

Options:

A.

Remove formula fields from filter criteria.

B.

Remove unnecessary columns from thereports.

C.

Remove date boundaries from filter criteria.

D.

Remove dashboards based on long-running reports.

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Question 2

Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.

Options:

A.

Workflow rule

B.

Validation rules on case process field

C.

Escalation rule to ignore business hours based on casecriteria

Question 3

Which Lightning Service Console feature should be used to enable Service Reps to send emails with attachments to customers basedon the Case details?

Options:

A.

Process Builder

B.

Lightning Knowledge

C.

Macros

D.

Visual Workflow

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