Pearson ADM-261 New Attempt

What should a Consultant recommend to ensure Live Agentchat requests contain enough information for Reps to effectively respond?

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers