Pearson Field-Service-Consultant New Attempt

This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability. References: &type=5

Product Items are records that track the location, quantity, and status of a product in inventory[43]. Product Items can be used to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. Maintenance Plan is a feature that defines the recurring service schedule for an asset or a product[44]. Entitlement Plan is a feature that defines the terms of support for customers such as number of cases allowed or response time[45]. Assets are records that represent products that customers have purchased and that require service[46]. References: &type=5 &type=5 &type=5 &type=5

Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References: &type=5

These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. References: &type=5