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Field-Service-Consultant Leak Questions

Salesforce Certified Field Service Consultant (SU24) Questions and Answers

Question 13

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

Options:

A.

Use the Assets without Products report.

B.

Use standard reports and reference the Parent Asset and Root Asset fields.

C.

Create custom reports and reference the Parent Asset and Root Asset fields.

D.

Enable and customize the View Asset Hierarchy action.

Question 14

Universal Containers wants to identify which resources need more or fewer appointments.

Which Gantt chart filter option should a Consultant recommend to provide this information?

Options:

A.

Select Date Resolution on the Hours Tab.

B.

Select Travel Time and Breaks as skills on the Skills Tab.

C.

Select Hours, Absences and Overtime on the Utilization Tab.

D.

Select Sort by Average Utilization on the Resources Tab.

Question 15

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.

Which two filtering options should managers use to find the appropriate work orders?

Choose ? answers

A, The Preventative Maintenance Gantt and filter the list to show only desired work orders

B. The Dispatcher Console Map and filter the list to show only desired service appointments

C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Options:

Question 16

universal containers wants to provide a view of emergency work that is only

visible to dispatchers

What should the consultant do to meet the requirement?

Options:

A.

Custom gantt filter

B.

Custom lightning component

C.

Custom report in a private report folder

D.

Custom list view