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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

Options:

A.

Instruct the dispatcher to only dispatch one work order toeach technician at a time.

B.

Set Send Appointment Notifications on Dispatch in the mobile settings to one.

C.

Enable drip feed to dispatch one service appointment per technician at a time.

D.

Set up auto dispatch to dispatch one work order for each technician at a time

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Question 2

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options:

A.

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C.

Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

D.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Question 3

Universal Containers (UC) has enabled Salesforce Field

Service and installed the managed package. UC wants to

ensure that Technicians can update their own

appointments’ status using the Dispatcher console Gantt

chart.

Which steps should theConsultant take to meet these

requirements?

Options:

A.

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

B.

Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.

C.

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

D.

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.