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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

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Question 1

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Options:

A.

Create customer-specific Price Books and add all products as Price Book Entries.

B.

Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

C.

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D.

Utilize a custom Global Price Book and add all products as Price Book Entries.

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Question 2

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

Options:

A.

Emergency

B.

High Intensity

C.

Soft Boundaries

D.

Customer First

Question 3

Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account?

Choose 3 answers

Options:

A.

An Entitlement Process must be applied to both Cases and Work Orders.

B.

Milestones for Work Orders can be configured in Setup.

C.

Milestones for Work Orders can be set up from the metadata API.

D.

A new Entitlement Process requires selecting a single Entitlement Process Type.

E.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

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