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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Options:

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

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Question 2

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options:

A.

Enable Drip-feed to dispatchthe next appointments.

B.

Shuffle daily work manually via the Gantt.

C.

Leverage Resource Schedule Optimization.

D.

Configure the Auto Dispatch scheduled job.

Question 3

Universal Containers requires trained inspectors to make three site visits per year to inspect

containers at customer sites. These visits must be created 14 days before the next suggested

inspection date.

What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?

Choose 2 answers

Options:

A.

Associate a Required Skill called Site Visit to aMaintenance Plan.

B.

Associate 2 Work Type called Site Visit to a Maintenance Plan

C.

Auto-generate Work Orders with a 14 daya Generation Timeframe.

D.

Auto-generate Work Orders with a 14 day Generation Horizon.