Salesforce Related Exams
Field-Service-Consultant Exam
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?