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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

UniversalContainers (UC) wants to deploy Knowledge to its field team,

How should UC ensure its Technicians can access Knowledge Articles offline?

Options:

A.

Use Work Types to assign associated Articles to Work Orders.

B.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

C.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

D.

Create a custom mobile app that syncs articles based on Service Appointment assignments

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Question 2

Universal containers plans to deploy field service lightning to 100 external

contractors. There are 75 contractors who need access to work

Orders assets mobile app, and chatter. the remaining 25 contractors are paid a

commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

Options:

A.

100 contractors100 contractors

B.

25 contractors75 contractors25 contractors

C.

25 contractors100 contractors

Question 3

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.

Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?

Choose 2 answers

Options:

A.

Set the Service Appointment to Dispatch in Field Service Settings.

B.

Enable Drip Feed Dispatching in Field Service Settings.

C.

Set the Number of Services to Drip Feed on the Service Territory.

D.

Enable Sharing of Dispatched Service Appointments.