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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers (UC) has enabled Salesforce Field

Service and installed the managed package. UC wants to

ensure that Technicians can update their own

appointments’ status using the Dispatcher console Gantt

chart.

Which steps should theConsultant take to meet these

requirements?

Options:

A.

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

B.

Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.

C.

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

D.

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

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Question 2

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?

Options:

A.

Create a work order for each installed product and a work order dependency to assign to the same resource.

B.

Create a work order hierarchy with each installed product as a child work order.

C.

Create a work order with a work order line item for eachinstalled product.

D.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Question 3

Universal Containers requires trained inspectors to make three site visits per year to inspect

containers at customer sites. These visits must be created 14 days before the next suggested

inspection date.

What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?

Choose 2 answers

Options:

A.

Associate a Required Skill called Site Visit to aMaintenance Plan.

B.

Associate 2 Work Type called Site Visit to a Maintenance Plan

C.

Auto-generate Work Orders with a 14 daya Generation Timeframe.

D.

Auto-generate Work Orders with a 14 day Generation Horizon.