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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (WI25)

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Salesforce Certified Field Service Consultant (WI25) Questions and Answers

Question 1

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the

Gantt?

Options:

A.

Use Map Report Layers.

B.

Color code using Gantt Palettes.

C.

Create a Gantt Action to highlight.

D.

Add the relevant field to the Field Set.

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Question 2

Universal Containers (UC) wants to deploy Knowledge to its field team,

How should UC ensure its Technicians can access Knowledge Articles offline?

Options:

A.

Use Work Types to assign associated Articles to Work Orders.

B.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

C.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

D.

Create a custom mobile app that syncs articles based on Service Appointment assignments

Question 3

A technician needs to get replacement part for damaged inventory on them for

an upcoming job.

To which object should the technician add a product request record?

Options:

A.

work types

B.

work order

C.

service appointment

D.

service report