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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing

the standard Salesforce Field Service Data Model?

Options:

A.

Create Custom Object records, eachwith its own child Service Appointment.

B.

Create multiple Service Appointments, each with its own child task records.

C.

Create multiple Service Appointments, each with its own child Work Order Line Item.

D.

Create Work Order Line Items, each with its ownchild Service Appointment.

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Question 2

Service resources at universal container UC frequently work in more than one

serviceterritory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

Options:

A.

Includes the match territory work rule

B.

Remove the match territory work rule

C.

Select working location enable primary on the working territories work rule

D.

Deselect workinglocation primary on the working territories work rule

Question 3

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?

Options:

A.

The Preferred Resource service objective is ignored for active Crew Members.

B.

Capacity-based scheduling is supportedfor Service Crews.

C.

A service resource can only be 2 member of 2 single Crew

D.

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.