Salesforce Related Exams
Field-Service-Consultant Exam
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians
to emergency calls during the day causes long travel times and reduces the number of appointments that a
Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many
Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service
Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?