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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Options:

A.

Actual Start, Actual End

B.

Arrival Window Start, Arrival Window End

C.

Scheduled Start, Scheduled End

D.

Earliest Start Permitted, Due Date

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Question 2

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options:

A.

Enable Drip-feed to dispatchthe next appointments.

B.

Shuffle daily work manually via the Gantt.

C.

Leverage Resource Schedule Optimization.

D.

Configure the Auto Dispatch scheduled job.

Question 3

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

Options:

A.

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C.

Create two Service Appointments and schedule them to the same Resource.

D.

Create one Service Appointment and schedule it to two different Resources.