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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?

Options:

A.

Create a work order for each installed product and a work order dependency to assign to the same resource.

B.

Create a work order hierarchy with each installed product as a child work order.

C.

Create a work order with a work order line item for eachinstalled product.

D.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.

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Question 2

Which two objects are required when configuring an optimization job? Choose 2? answers

Options:

A.

Service Territory

B.

Scheduling Policy

C.

Work Type

D.

Polygons

Question 3

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

Options:

A.

Work Order Record Types for Break-fix, Install, and Inspection.

B.

Work Type Line Items for Install, Break-fix, and Inspections.

C.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D.

Work Order custom fields to define Install, Break-fix, and Inspections.