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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

Options:

A.

FSL Resource License

B.

FSL Admin License

C.

FSL Agent License

D.

FSL Dispatcher License

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Question 2

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options:

A.

Enable Drip-feed to dispatchthe next appointments.

B.

Shuffle daily work manually via the Gantt.

C.

Leverage Resource Schedule Optimization.

D.

Configure the Auto Dispatch scheduled job.

Question 3

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

Options:

A.

Work Order

B.

Return Order

C.

Product Transfer

D.

Product Receipt