Salesforce Related Exams
Field-Service-Consultant Exam
Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments’ status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each
required component so it can be tracked and priced separately. However, a few of the components are only on the
company’s Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians
to emergency calls during the day causes long travel times and reduces the number of appointments that a
Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?