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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

universal containers wants to provide a view of emergency work that is only

visible to dispatchers

What should the consultant do to meet the requirement?

Options:

A.

Custom gantt filter

B.

Custom lightning component

C.

Custom report in a private report folder

D.

Custom list view

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Question 2

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Options:

A.

Actual Start, Actual End

B.

Arrival Window Start, Arrival Window End

C.

Scheduled Start, Scheduled End

D.

Earliest Start Permitted, Due Date

Question 3

UniversalContainers (UC) wants to deploy Knowledge to its field team,

How should UC ensure its Technicians can access Knowledge Articles offline?

Options:

A.

Use Work Types to assign associated Articles to Work Orders.

B.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

C.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

D.

Create a custom mobile app that syncs articles based on Service Appointment assignments