Salesforce Field-Service-Consultant Practice Exam Dumps 2025

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

Options:

Emergency

High Intensity

Soft Boundaries

Customer First

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Question 2

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?

Options:

Work Orders with Service Appointments

Work Orders with Work Order Line Items

Service Appointments and Service Appointment Line Items

Work Orders with Products Consumed

Question 3

Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Options:

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

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