Salesforce Related Exams
Field-Service-Consultant Exam
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians
to emergency calls during the day causes long travel times and reduces the number of appointments that a
Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?