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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.

The customer will call to schedule eachvisit.

How should a Consultant configure the Maintenance Plan to meet this requirement?

Options:

A.

Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

B.

Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.

C.

Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

D.

Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

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Question 2

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

Options:

A.

Automatically Dispatch Service Appointments using Drip Feed.

B.

Automatically change the schedule policy.

C.

Automatically change the status to Dispatched of all Service Appointments.

D.

Automatically schedule unscheduled services to available Resources.

Question 3

Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Options:

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.