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Oct 11, 2026

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

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Question 1

Service resources at universal container UC frequently work in more than one

serviceterritory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

Options:

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect workinglocation primary on the working territories work rule

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Question 2

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.

Which two configurations should the Consultant set up to meet this requirement?

Choose ? answers

Options:

Add the Status Transitions to the Technicians’ Profile.

Add new Status to the Service Appointment.

Add new status to Status Transitions.

Add new Status to the Case.

Question 3

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many

Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service

Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

Options:

Most service appointments have the same priority.

The Scheduling Policy Used field is blank.

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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