Salesforce Related Exams
Field-Service-Consultant Exam
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
Universal containers plans to deploy field service lightning to 100 external
contractors. There are 75 contractors who need access to work
Orders assets mobile app, and chatter. the remaining 25 contractors are paid a
commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?