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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account?

Choose 3 answers

Options:

A.

An Entitlement Process must be applied to both Cases and Work Orders.

B.

Milestones for Work Orders can be configured in Setup.

C.

Milestones for Work Orders can be set up from the metadata API.

D.

A new Entitlement Process requires selecting a single Entitlement Process Type.

E.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

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Question 2

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

Options:

A.

Work Order Record Types for Break-fix, Install, and Inspection.

B.

Work Type Line Items for Install, Break-fix, and Inspections.

C.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D.

Work Order custom fields to define Install, Break-fix, and Inspections.

Question 3

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

Options:

A.

Automatically Dispatch Service Appointments using Drip Feed.

B.

Automatically change the schedule policy.

C.

Automatically change the status to Dispatched of all Service Appointments.

D.

Automatically schedule unscheduled services to available Resources.