PDF CSQA Study Guide

CSQA Certified Software Quality Analyst Questions and Answers

Question 25

An objective measure is a measure that can be obtained by:

An individual's perception

Counting

All the above

None of the above

Question 26

An audit is:

A process used to measure the current level of performance

An independent appraisal activity

An evaluation of a model

Question 27

Which of the following quality control processes is used by an organization at a high quality control maturity level?

Adhoc Testing

Statistical Process Control

Defect Management

Verification

Validation

Question 28

The first step in the Complaint-Resolution Process is:

Gather detailed supporting information

Establish an action plan

Judge the complaints validity

Get on the customer's wavelength