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Microsoft Dynamics 365 Fundamentals MB-910 Full Course Free

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Total 159 questions

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 25

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.

You need to recommend an app for the company.

Which app should you recommend?

Options:

A.

Dynamics 365 Sales Insights

B.

Microsoft Excel

C.

Microsoft Outlook

D.

Microsoft Teams

Question 26

A company uses Dynamics 365 Sales.

You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.

You need to convert the lead to an opportunity and retain all available history.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Qualify the closed lead as an opportunity.

B.

Qualify the reactivated lead to an opportunity.

C.

Convert the copied lead to an opportunity.

D.

Use the Reactivate Lead functionality to reopen the lead.

E.

Create a copy of the lead with data from the original lead.

Question 27

A company is evaluating Dynamics 365 Field Service.

The company must be able to manage technicians that perform onsite repairs at client offices.

You need to understand which product features are available to meet the requirements.

Which feature should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 28

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

emails

B.

CSV files

C.

Dynamics 365 Commerce

D.

Dynamics 365 Customer Insights

Page: 7 / 12
Total 159 questions