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Newly Released Microsoft MB-910 Exam PDF

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Total 159 questions

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 45

A company uses social media for marketing.

The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.

You need to determine the supported social media activities.

Which action is supported?

Options:

A.

Gel notified when a company is mentioned.

B.

Schedule a post to be published in the future.

C.

Analyze the sentiment of posts about a company.

D.

Automatically follow another account when a specified condition is met

Question 46

A company uses Dynamics 365 Marketing.

You must choose a real-time marketing customer journey type to start the journey.

Which two journey types you can use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Audience-based

B.

Event-based

C.

Scheduled

D.

Customer onboarding

Question 47

A company plans to implement Dynamics 365 Customer Service.

Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.

You need to create a glossary for employees.

Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Options:

Page: 12 / 12
Total 159 questions