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Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Questions and Answers

Question 29

You currently have a dynamic marketing segment for anyone living in Singapore that is not based on a template. You need to update this segment to be anyone living in Singapore who has also opened an email this year.

What should be done to the marketing segment?

Options:

Add a Behavior Block that queries emails opened this year.

Add a Query Block that queries emails opened this year.

Add a Segment Block that has a segment far emails opened.

Change the template to Opened a Template.

Question 30

You are a marketing manager.

You need to improve the open rates for your email campaigns.

The content designer suggests you use dynamic messaging. You want the dynamic messaging to appear below the Subject in the recipient’s preview pane of their email client.

Which action should you take?

Options:

Use the Preview Text field to enter messaging with the contact’s name, to entice the user to open the email.

Create a custom code element that holds the following HTML information and place it near the top of the email

Add the Preview Text to the subject field, preceded by a colon.

Use the Preview Text element, and drag it to the top of your email in the email designer.

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Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Questions and Answers

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