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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Question 5

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Agent Metrics Report

Agent Activity Summary Report

Agent Login-Logout Details Report

Agent Quality Details Report

Question 6

Which report calculates a Monthly Service Level?

Queue Metrics Report

Queue Wrap-up Summary Report

Queue Metrics Summary Report

Queue Metrics Interval Report

Question 7

How is an Incoming Call represented in reports?

Inbound

Incoming

Offered

Calls Received

Question 8

What is the time interval for tracking metrics in Genesys Cloud?

20 mins

30 mins

40 mins

10 mins