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Change-Management-Foundation Reviews Questions

Change Management Foundation Exam Questions and Answers

Question 17

Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?

Options:

A.

Inclusivity

B.

Connectivity

C.

Transparency

D.

Empathy

Question 18

Which of the following statements about a communication plan are true?

1.Same overall format for all change initiatives

2.Content will differ depending on scale and complexity of change

Options:

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

Question 19

Which of the following statements about the use of symbolic actions and symbolism to appeal to people’s hearts and minds are true?

Leaders must lead by example

Only leaders can influence change

Options:

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

Question 20

Which definition describes 'transition' in Bridges’ model of human transitions?

Options:

A.

The planned actions required to make a change

B.

The emotional process of adjusting to a change

C.

The time elapsed between letting go of the old and experimenting with new ways

D.

The physical process of adopting new changes