Special Summer Sale 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

APMG-International Change-Management-Foundation Online Access

Change Management Foundation Exam Questions and Answers

Question 21

Which item should be included within the communication plan?

Options:

A.

The expected benefits of implementing a change

B.

The reasons behind change initiative and the priorities for implementation

C.

Details on what preparations have the completed prior to a change

D.

How the results of a communication activity will be monitored and evaluated

Question 22

What is the purpose of documenting the 'Measurement methodology' in a change communication strategy?

Options:

A.

Assess effectiveness of the communication efforts

B.

Communicate test activities for the final solution

C.

Quantify the number of people impacted by the change

D.

Ensure everyone understands the value of the change

Question 23

Which statement describes an advantage of using storylelling to engage people’s hearts and mind more fully when communicating change?

Options:

A.

Stories primarily engage rational thought so people logically work out what to do

B.

Stories engage people by providing detailed plans and timescales for change

C.

Stories engage people with the challenges ahead and how can be overcome

D.

Stories entertain and help people relax, so they can be more positive about the change

Question 24

What step in Kotter’s model for planning and leading organizational change focuses on setting up the leadership team to drive the change?

Options:

A.

Communicating the change vision

B.

Empowering employees for broad-based action

C.

Generating short-term wins

D.

Creating the guiding coalition