Explanation: Remote employee monitoring software is a solution that collects, analyzes and reports data on the activities and behaviors of employees who work remotely or from home. It can help organizations to measure and improve employee productivity, performance, engagement and security. However, it also poses significant privacy risks and challenges, as it may involve the collection and processing of personal data, such as names, email addresses, biometric data, IP addresses, keystrokes, screenshots, web browsing history, app usage, communication content and frequency, etc.
Data access should be restricted based on roles, meaning that only authorized and legitimate parties should be able to access and use the data collected by the remote employee monitoring software, based on their roles and responsibilities within the organization. This is a key privacy principle and practice that helps to protect the privacy rights and interests of the employees, and to prevent unauthorized or excessive access, use, disclosure or modification of their personal data by the organization or third parties. Data access restriction based on roles also helps to comply with data protection laws and regulations, such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), which require data controllers and processors to implement appropriate technical and organizational measures to safeguard personal data.
References:
- Mobile Workforce Security Considerations and Privacy - ISACA, section 3: “The principle of least privilege should be applied to ensure that only authorized personnel have access to the data.”
- Why Employee Privacy Matters More Than Ever - ISACA, section 3: “Privacy-first monitoring should include granular privacy controls, including: Auto-redacting personal information; Restricting access to sensitive information based on role; Masking sensitive information from view.”