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C_OCM_2503 Questions Bank

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Total 80 questions

SAP Certified Associate - Organizational Change Management Questions and Answers

Question 9

How would you carry out a high-level change impact analysis?

Options:

A.

Set up a survey within the project team

B.

Analyze the differences between as-is and to-be processes

C.

Conduct interviews and workshops with key project stakeholders

D.

Define and assess key change impact metrics

Question 10

Which enablement activities are usually performed during the Prepare phase of an SAP project? Note: There are 2 correct answers to this question.

Options:

A.

The learning needs analysis for the project team

B.

The enablement content development

C.

The enablement strategy

D.

The learning needs analysis for the business users

Question 11

What are the benefits of different communication channels for the change communication in an SAP cloud project?

Options:

A.

Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.

B.

Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.

C.

Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

D.

Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.

Question 12

Which communication tasks usually fall into the area of responsibility of change management during the go-live phase of a cloud implementation? Note: There are 2 correct answers to this question.

Options:

A.

Inform external suppliers about key process changes

B.

Collect requirements for workflow adjustments

C.

Organize a Q&A session for key users

D.

Send out information about ad-hoc support options

Page: 3 / 6
Total 80 questions