C_OCM_2503 Exam Dumps : SAP Certified Associate - Organizational Change Management

The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad—managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect—suppliers are not primary targets for internal system training.

Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).

Supporters in SAP OCM stakeholder analysis (e.g., enthusiastic managers) are assets to leverage. Option C is correct because assigning project roles (e.g., change agent) amplifies their influence—e.g., a supportive lead driving adoption in their unit boosts success. Option D is correct as their positive attitude can sway others—e.g., a supporter sharing benefits in a meeting shifts skeptics’ views organically.

Option A is incorrect—pressuring skeptics risks backlash; influence should be subtle, not coercive. Option B is incorrect; design decisions (e.g., process flows) are for experts, not supporters’ primary role, which is advocacy. SAP OCM maximizes supporters’ enthusiasm strategically.

“Leverage supporters by assigning roles to enhance their impact and using their positivity to influence others effectively” (SAP Activate, Stakeholder Management Strategies).

The Prepare phase in SAP Activate sets up enablement foundations. Option A is correct because the learning needs analysis (LNA) for the project team—e.g., assessing if consultants need S/4HANA skills—ensures implementers are ready before design, critical for early success. Option C is correct as the enablement strategy (e.g., “train key users first”) defines the approach, aligning with project goals—e.g., planning phased training before go-live.

Option B is incorrect—content development (e.g., tutorials) occurs in Realize, once processes are defined. Option D is incorrect; business user LNA follows in Explore/Realize, after impacts are clearer—Prepare focuses on the team. SAP OCM prioritizes early team readiness and strategy.

“In Prepare, perform the learning needs analysis for the project team and develop the enablement strategy to establish a strong enablement foundation” (SAP Activate, Prepare Phase Enablement).