C9560-656 Premium Exam Questions

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

Question 5

Which three pieces of information may be stored on a Ticket Template and applied to a Service Request? (Choose three.)

Options:

Owner Group

Classification

Internal Priority

Affected Person

Reported Priority

Service Level Agreement

Question 6

What are two valid statuses of a solution in the Solutions application in IBM SmartCloud Control Desk V7.5? (Choose two.)

Options:

Trial

Test

Draft

Active

Suspended

Question 7

When creating a classification for use with the Service Catalog, which two objects must be specified in the Use With table in the Classifications application? (Choose two.)

Options:

PERSON

INCIDENT

WORELEASE

PMSCOFFERING

Question 8

Which statement is true regarding tasks on job plans?

Options:

Tasks can contain a nested job plan.

Tasks can be added to job plans to track actuals.

The sequence is auto-generated when a task is added to a job plan.

Estimates can be added for labor, materials, service groups, and tools for the task.

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce