Certification is Cloud and Smarter Infrastructure C9560-656 Updated Exam

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

Question 13

Service Desk analysts are trying to use communication templates through the Select Action menu in the Service Request application, but they are not visible in the list. What could be done to fix this issue?

Options:

Change the status to Approved for each communication template.

Enable the flag Comm log Entry for each communication template.

Set the field Accessible From as ALL or APPS for each communication template.

Associate each communication template to Service Request in the Use With section.

Question 14

What must a survey have in order to be automatically sent?

Options:

questions, an escalation, and be set to Active status

questions, an object it applies to, and the condition to be met

an object the survey applies to, an escalation value, and the status set to Enabled

be set to Active status, apply to an object, and have defined the condition to be met

Question 15

What is an objective of problem management?

Options:

to resolve unknown issues reactively

to resolve the root causes of incidents

to create problem records to capture known issues

to restore normal service operation as quickly as possible

Question 16

The Internal Priority of a problem is determined by which two fields? (Choose two.)

Options:

Impact

Urgency

Target Finish Date

Affected By Person

Service Level Agreement

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Certification is Cloud and Smarter Infrastructure C9560-656 Updated Exam

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

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CompTIA

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