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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

Question 1

When trying to classify a Service Request an expected classification is not displayed but it is listed in the Classification application. What is the most likely cause?

Options:

A.

The classification is not in an Active status.

B.

The Service Request object is not listed in the Use With section.

C.

The correct security rights are not granted to the Classification application.

D.

The application server must be restarted before new classifications are available for use.

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Question 2

What are two valid statuses of a solution in the Solutions application in IBM SmartCloud Control Desk V7.5? (Choose two.)

Options:

A.

Trial

B.

Test

C.

Draft

D.

Active

E.

Suspended

Question 3

Which statement is true about the Self Service Center?

Options:

A.

Users with proper access must rebuild the maximo.ear file to remove a section.

B.

Users with proper access can modify the number of sections in the Application Designer.

C.

Users with proper access can modify the content of each section in the Application Designer.

D.

Users with proper access can modify the background of this application in the Application Designer.