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ACIS-7750 7750X Exam Questions and Answers PDF

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Total 70 questions
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Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

Question 5

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

Options:

A.

Customers are directed to agents dependent on the agents priority.

B.

Customers are directed to agents dependent on the information they input.

C.

Customers are directed to agents dependent on time of day.

D.

Customers are directedto agents dependent on number they are calling from.

Question 6

What are the three types of dialers available? (Choose three.)

Options:

A.

Topic Dialer

B.

Campaign Dialer

C.

Mechanic Dialer

D.

PreviewDialer

E.

Direct Dialer

Question 7

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

Options:

A.

in the shift plan

B.

in a graph

C.

in a table

D.

in the basic data

Question 8

The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.

How can this be achieved?

Options:

A.

Create an agent group with the selected agent as members.

B.

Create a profile with the selected agents as members.

C.

Create a separated report for each agent required.

D.

Create a team with the selected agents as members.

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Total 70 questions
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