7492X Questions Bank

Avaya AuraÂ® Call Center Elite Support Exam Questions and Answers

Question 9

What property of the SET command makes the command unique when dealing with variables?

Options:

The SET command allows variables to be manipulated using arithmetic and string operators

The SET command allows you to place calls in a particular queue

The SET command allows a group of variables to follow a specific pattern

The SET command reassigns variables to new values during the process of a vector

Question 10

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

Options:

The BSR Application ID must be set in the VDN form.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

Percent Allocation in the Business Advocate feature must be enabled.

Question 11

Which vector object can replace the Time of day (TOD) global Vector Variable?

Options:

Vector Routing Table

Business Schedule Table

Service Hours Table

Policy Routing Table

Question 12

What is the process for routing calls to one or more networked locations that appear as single center called?

Options:

Virtual Site Routing

Multiple Routing

Best Service Routing

Interflow Routing

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Avaya AuraÂ® Call Center Elite Support Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce