New Release 7492X ACSS - 7492 Questions

Avaya AuraÂ® Call Center Elite Support Exam Questions and Answers

Question 5

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.

Which object should the customer check to evaluate the system performance?

Options:

System files

Trace files

Log files

Traffic reports

Question 6

A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.

What should you advise the customer to do?

Options:

Check the License Director configuration and ensure the service is running

Restart and Stop the Media Director to resolve the error

Check the Media Director configuration and Avaya Aura® Communication Manager

Check the device exists in Communication Manager and that it is added in the AES Security database

Question 7

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

Options:

Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

The location number is not defined In the BSR application form.

The ASAI routing is not enabled-

Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

Question 8

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

Options:

TTrace Server

TTrace Console

TTrace Config

TTrace Log2Zip

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New Release 7492X ACSS - 7492 Questions

Avaya AuraÂ® Call Center Elite Support Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce