220-1002 Exam Questions Tutorials

A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue. Which of the following should the technician do NEXT?

A technician is troubleshooting a computer that may have some corrupt operating system files. Which of the following command line tools should the technician use to check these files?

A corporate fileshare holds files for multiple departments. Individual users in each department create reports

that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that

encrypted all of the documents on the fileshare. The software asked for money to be transferred via

cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the

ransom. Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?

A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?