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Certification Exams with Helpful Questions And Answers

CTT+ Exam (Certified Technical) Questions and Answers

Question 1

During a training session, students cannot clearly see the slide presentation with the lights on and cannot see to write notes with the lights off. Which of the following should the trainer do?

Options:

A.

Turn all the lights on and then disable the lighting units near the front.

B.

Inform the students they should not have to take notes to remember the material.

C.

Perform the training without the presentation.

D.

Print the presentation and allow students to write notes on the printouts.

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Question 2

Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:

Options:

A.

send each participant an email quiz on the steps of the model two weeks after class.

B.

provide each participant with a laminated job aid which outlines all the steps of the model.

C.

ask that the participants call the instructor within one week to inform the instructor how they are using the model.

D.

ask that each participant’s manager discusses the class content with their employee.

Question 3

An instructor is preparing for a technical class. In the past some of the course has proven confusing. The instructor wants to be able to cover all concepts so there is no confusion. Which of the following might the instructor do to BEST provide clarity for the learners?

Options:

A.

Assign independent labs for each concept

B.

Provide a technical document for each concept

C.

Apply real world examples for each concept

D.

Spend more time in open discussion