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TK0-201 Exam Dumps : CTT+ Exam (Certified Technical)

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CTT+ Exam (Certified Technical) Questions and Answers

Question 1

Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:

Options:

A.

send each participant an email quiz on the steps of the model two weeks after class.

B.

provide each participant with a laminated job aid which outlines all the steps of the model.

C.

ask that the participants call the instructor within one week to inform the instructor how they are using the model.

D.

ask that each participant’s manager discusses the class content with their employee.

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Question 2

After the first week of a two week training class, the instructor notices that there are four learners in Group A that are motivated and doing a great job in with the material. In Group B the entire group seems to be moving slow and not very successful with the material. Which of the following can the instructor do to continue the class?

Options:

A.

Offer more assistance to Group Band give Group A an extended break

B.

Offer Group B incentives if they can keep up with Group A's work

C.

Combine both groups together and let them work on the material.

D.

Switch some of the individuals from Group A to Group B

Question 3

A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?

Options:

A.

The instructor should answer the question in order to maintain the self-confidence of the learner

B.

Be honest and tell the learner the answer was incorrect.

C.

Thank the participant for trying and desk if someone could help out.

D.

Move quickly to the next question so the learner will not feel embarrassed.