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TK0-201 Exam Dumps : CTT+ Exam (Certified Technical)

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Question 1

The BEST method for verifying that a learner is absorbing the information is by:

Options:

A.

asking the student’s supervisor how much the student learned at the completion of the course.

B.

using an evaluation at the end of the course.

C.

asking the student to evaluate what was learned.

D.

monitoring the student throughout the course and evaluating progress with an exam.

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Question 2

During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalateto call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

Options:

A.

Review or revisit call center standards.

B.

Create a special session just for the managers.

C.

Provide a cheat sheet for the add-on products.

D.

Monitor the agents for a week to truly understand their world.

Question 3

A student asks the trainer an intricate question. Which of the following should the trainer do to interpret the question?

Options:

A.

Ask the student to hold off until the end of the lecture

B.

Interrupt the student and answer the question

C.

Occasionally ask for clarification

D.

Review the objectives

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