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TK0-201 Exam Dumps : CTT+ Exam (Certified Technical)

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CTT+ Exam (Certified Technical) Questions and Answers

Question 1

Before instructing a class, the instructor receives information on the students’ experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?

Options:

A.

Mix in the more experienced students with the less experienced students

B.

Keep the more experienced students together

C.

Disregard the experience level and arrange students alphabetically

D.

Make sure the less experienced students are in the back of the classroom

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Question 2

During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalateto call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

Options:

A.

Review or revisit call center standards.

B.

Create a special session just for the managers.

C.

Provide a cheat sheet for the add-on products.

D.

Monitor the agents for a week to truly understand their world.

Question 3

An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?

Options:

A.

Overnight all course materials to the learners who could not participate in the recorded session.

B.

Contact the system administrator and hold the session open until the bandwidth issue is corrected.

C.

Cancel the current session and compress the remaining sessions to finish on schedule.

D.

Inform the learners who could not actively participate to review the recorded session.