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SHRM-SCP Exam Dumps : SHRM Senior Certified Professional

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SHRM Senior Certified Professional Questions and Answers

Question 1

An HR business partner (HRBP) in a large organization has recently been dealing with various issues with the chief human resource officer (CHRO). The HRBP reports to the CHRO. The CHRO does not consistently and clearly communicate information regarding business and strategic issues to the HRBP. The lack of communication has been presenting problems, as the HRBP's internal clients look to the HRBP for information and guidance on all HR topics and initiatives. As a result, the HRBP is often uninformed and unable to assist the clients. The lack of communication and transparency by the CHRO has been negatively impacting the HRBP and the HRBP's clients. The HRBP spends a lot of time trying to get information and often is unprepared to address client issues. In some cases, clients have received HR-related information ahead of the HRBP. Unfortunately, the CHRO has operated in this manner for years, with HR employees often feeling isolated from information and not feeling like they are part of a coherent unit. Despite this, the CHRO has expressed to the HRBP a belief that they have a very effective working relationship with one another.

The HRBP recognizes that internal clients are frustrated by the HRBP's inability to assist with issues. The HRBP is concerned internal clients are losing trust in the HR function. What should the HRBP do to address this, given that the HRBP is still trying to address the CHRO’s poor communication?

Options:

A.

Send each client an email accepting full responsibility for the problems and promising to improve.

B.

Meet with each client individually to discuss what each client would like the HRBP to do to improve.

C.

Ask the CHRO to meet with each client to explain the reason for the frequent miscommunication.

D.

Conduct a survey of internal clients to measure the level of trust in the HR function.

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Question 2

Which best describes a conflict in the workplace?

Options:

A.

Social conflict includes disagreement between peers such as competition.

B.

Horizontal strain is when negotiations have failed between the union and management.

C.

Intraorganizational conflict involves a formal dispute such as litigation.

D.

Subjective conflict cannot result in more than one solution.

Question 3

A CEO is searching for a solution to the increase in health insurance costs. Which benefit should the chief human resource officer suggest to help reduce the high expenses?

Options:

A.

Health care plans

B.

Employee assistance programs

C.

Flexible sick leave

D.

Wellness programs