SHRM SHRM-SCP Practice Exam Dumps 2025

SHRM Senior Certified Professional Questions and Answers

Question 1

An HR business partner (HRBP) in a large organization has recently been dealing with various issues with the chief human resource officer (CHRO). The HRBP reports to the CHRO. The CHRO does not consistently and clearly communicate information regarding business and strategic issues to the HRBP. The lack of communication has been presenting problems, as the HRBP's internal clients look to the HRBP for information and guidance on all HR topics and initiatives. As a result, the HRBP is often uninformed and unable to assist the clients. The lack of communication and transparency by the CHRO has been negatively impacting the HRBP and the HRBP's clients. The HRBP spends a lot of time trying to get information and often is unprepared to address client issues. In some cases, clients have received HR-related information ahead of the HRBP. Unfortunately, the CHRO has operated in this manner for years, with HR employees often feeling isolated from information and not feeling like they are part of a coherent unit. Despite this, the CHRO has expressed to the HRBP a belief that they have a very effective working relationship with one another.

The HRBP recognizes that internal clients are frustrated by the HRBP's inability to assist with issues. The HRBP is concerned internal clients are losing trust in the HR function. What should the HRBP do to address this, given that the HRBP is still trying to address the CHRO’s poor communication?

Options:

Send each client an email accepting full responsibility for the problems and promising to improve.

Meet with each client individually to discuss what each client would like the HRBP to do to improve.

Ask the CHRO to meet with each client to explain the reason for the frequent miscommunication.

Conduct a survey of internal clients to measure the level of trust in the HR function.

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Question 2

Which best describes a conflict in the workplace?

Options:

Social conflict includes disagreement between peers such as competition.

Horizontal strain is when negotiations have failed between the union and management.

Intraorganizational conflict involves a formal dispute such as litigation.

Subjective conflict cannot result in more than one solution.

Answer:

Explanation:

Understanding Social Conflict:

Definition: Social conflict in the workplace occurs when there are disagreements or competition between peers or groups within an organization.

Examples: This can include competition for resources, recognition, or differing opinions on how tasks should be completed.

[Reference: SHRM defines social conflict as conflicts arising from interpersonal interactions and competition among peers (SHRM, Managing Workplace Conflict)., Types of Workplace Conflict:, Horizontal Conflict: This involves conflicts that occur between employees or departments at the same organizational level. It often involves disagreements about tasks, responsibilities, or resources., Vertical Conflict: Involves conflicts between different levels of the organizational hierarchy, such as between managers and their subordinates., Reference: SHRM categorizes conflicts into horizontal and vertical based on the organizational hierarchy and the nature of disagreements (SHRM, Types of Workplace Conflict)., Conflict Resolution:, Importance of Resolution: Resolving social conflict is crucial for maintaining a positive work environment, employee morale, and productivity., Strategies: Effective conflict resolution strategies include open communication, mediation, and team-building activities to foster better relationships and understanding among peers., Reference: SHRM emphasizes the importance of conflict resolution strategies in maintaining a healthy workplace (SHRM, Conflict Resolution Strategies)., Comparing Other Conflict Types:, Horizontal Strain (B): While negotiations between unions and management failing can lead to conflicts, this is more specific to labor relations rather than general workplace conflict., Intraorganizational Conflict (C): This often involves formal disputes, such as litigation, but is not the best description of typical workplace conflicts., Subjective Conflict (D): This type of conflict can indeed have multiple solutions, contrary to the statement in the option., Reference: SHRM outlines different types of workplace conflicts and their characteristics (SHRM, Understanding Intraorganizational Conflict)., References:, SHRM. (n.d.). Managing Workplace Conflict. Society for Human Resource Management., SHRM. (n.d.). Types of Workplace Conflict. Society for Human Resource Management., SHRM. (n.d.). Conflict Resolution Strategies. Society for Human Resource Management., SHRM. (n.d.). Understanding Intraorganizational Conflict. Society for Human Resource Management., ]

Question 3

A CEO is searching for a solution to the increase in health insurance costs. Which benefit should the chief human resource officer suggest to help reduce the high expenses?

Options:

Health care plans

Employee assistance programs

Flexible sick leave

Wellness programs

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SHRM Senior Certified Professional Questions and Answers

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