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SDM Certification - CARE Questions and Answers

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Question 1

Who is the person responsible for following up on case handling?

Options:

A.

Customer Performance Manager (CpFM).

B.

Care Program Manager.

C.

Care Program Coordinator.

D.

Care Technical Manager.

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Question 2

What is the purpose of a handover from Sales to Care?

Options:

A.

It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.

B.

It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.

C.

It ensures a smooth and seamless Customer Relationship interface.

D.

It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

Question 3

What is an additional possible use of a well made Care Plan?

Options:

A.

It could serve as an induction document, helping to introduce new Care Team Members.

B.

It could substitute the contract in disputes with the customer after the serious outage.

C.

It can be used as a template for NI Project Plan creation.

D.

It could be used to facilitate financial forecasting and to consolidate price information.

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