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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.

This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.

Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

Options:

A.

Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

B.

Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.

C.

Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.

D.

Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.

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Question 2

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.

As an Admin, what should you do to set them up for success? (Choose all that apply.)

Options:

A.

Allow everyone on the Customer Support team to approve and install the apps they need.

B.

Approve and install apps to integrate their support tools with Slack.

C.

Streamline an incident management workflow.

D.

Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

Question 3

Incident managers at your organization use ServiceNow for incident response.

What is the benefit of integrating Slack with an app like ServiceNow?

Options:

A.

Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.

B.

Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.

C.

Integrating an app means you never have to log in to the app natively.

D.

Integrating an app allows you to bypass security settings since they’re not applicable in Slack.