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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

Question 1

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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Question 2

Your company is on the Slack Business+ plan and is interested in setting up SCIM provisioning in their identity provider (IdP) to more efficiently manage their Slack user base.

Which two benefits would the company gain from using SCIM provisioning? (Select the TWO best answers.)

Options:

A.

They can deactivate users automatically from their IdP.

B.

Users only need to remember one set of credentials for all the applications they use.

C.

They can sync custom profile fields to obtain more useful analytics about employees' Slack usage.

D.

They do not have to pre-provision any users; employees will automatically create an account when they attempt to log in for the first time.

E.

They can pre-provision Multi-Channel and Single-Channel Guests to their workspace.

Question 3

You're an Org Owner trying to determine which organizations your company works with in Slack Connect channels.

What is the best way to gather this information?

Options:

A.

Review the Slack Connect section of your Slack sidebar.

B.

Review the Slack Connect connections in the Org Admin dashboard.

C.

Search for Slack Connect channels in the channel management dashboard.

D.

Export the list of Slack Connect channels from the analytics dashboard.