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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

Question 1

You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.

What is the best method to enable this process?

(Select the best answer.)

Options:

A.

Use the Analytics API to sync attributes to your analytics dashboard.

B.

Use the SCIM API to sync attributes to your member profiles.

C.

Use the Custom Profile API to sync attributes to your analytics dashboard.

D.

Create custom profile fields for members to add standard attributes to their profile.

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Question 2

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Question 3

Moshi is a Workspace Owner on the Plus plan. John is leaving the company on Friday, and Moshi will be deactivating John’s IdP account.

What does Moshi need to do to ensure that John won't have access to Slack?

Options:

A.

Change the email, and reset the password. Changing the email will end John’s Slack session.

B.

Deactivating the IdP account will automatically delete the Slack account that was bound to it via SSO.

C.

Check that the IdP supports de-provisioning via SCIM and that the connector app is installed and configured correctly.

D.

Activate "Just-in-Time" de-activations to automatically remove John and any users who are inactive for more than 14 days.