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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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Question 2

As an admin, you want to balance the mobile user experience and security. You don't want to force users to log in too often, because it may leave them frustrated and result in lower Slack adoption and usage.

What is the best solution to maintain security and ensure a positive mobile user experience?

Options:

A.

Allow users to set their own mobile session duration.

B.

Log all users out of mobile anytime your organization experiences a security threat.

C.

Set a mobile session duration of 2 weeks for all mobile devices.

D.

Allow all users to remain logged in infinitely.

Question 3

You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.

This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.

Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

Options:

A.

Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

B.

Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.

C.

Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.

D.

Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.