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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.

As an Admin, what should you do to set them up for success? (Choose all that apply.)

Options:

A.

Allow everyone on the Customer Support team to approve and install the apps they need.

B.

Approve and install apps to integrate their support tools with Slack.

C.

Streamline an incident management workflow.

D.

Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

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Question 2

You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.

What is the reason you can't find the external contact on Slack Connect?

Options:

A.

The external organization will not be discoverable as you don't have a Slack Connect channel with them yet.

B.

The external organization is using a free version of Slack.

C.

The external organization has turned off Slack Connect.

D.

The external organization has turned off Slack Connect Discoverability.

Question 3

You're a Workspace Owner and you just launched Slack across your entire organization.

You notice that most communication is happening in DMs instead of public channels.

Which two actions should you take to promote the usage of channels?

(Select the TWO best answers.)

Options:

A.

Turn off the ability for users to create channels, so they can collaborate only in the existing channels.

B.

Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.

C.

Send a company-wide email asking members to use Slack channels for collaboration.

D.

Ask your Slack Champions to model the behavior, and encourage others to post in channels.

E.

Create default channels, so that employees have more options in the channels they can use for collaboration.