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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

Your team is planning to upgrade from the Pro plan to the Business+ plan.

The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.

As an admin, you're most concerned with how this statement can support end users.

What is the strongest benefit a vision statement provides for end users?

Options:

A.

A user will understand the purpose of using Slack for their work in a new shared way.

B.

A user will learn several Slack channels they should join.

C.

A user will be able to describe their permissions compared to admin permissions.

D.

A user will know about newly released features.

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Question 2

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Question 3

As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.

Which TWO actions can you take within the External People Management dashboard?

(Choose 2 answers.)

Options:

A.

Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.

B.

Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.

C.

View all Slack Connect invitations.

D.

Approve or deny Slack Connect requests.

E.

View all external people connected to your org and the Slack Connect channels they belong to.