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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

You've just joined the Org Admin team at your organization.

You notice that the setting for "public file sharing" is toggled to "enabled" in your organization.

What ability does enabling "public file sharing" give members?

Options:

A.

Members can share files externally by creating public URLs.

B.

Members can share files in public channels within the Slack Enterprise Grid.

C.

Members can share files with guests in Slack.

D.

Members can share files externally via Slack Connect channels.

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Question 2

You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.

You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).

What is the best way to set up an approval process within Slack that will require the least effort?

Options:

A.

Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.

B.

Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).

C.

Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.

D.

Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.

Question 3

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.