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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

Question 1

You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.

Where can you find this information?

(Select the best answer.)

Options:

A.

Org analytics dashboard

B.

Workspace analytics dashboard

C.

Analytics members dashboard

D.

Message activity analytics

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Question 2

Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?

Options:

A.

Workspace Admins can see all direct message content at any time through the Admin console.

B.

Slack data is stored on your company’s servers.

C.

Slack data is encrypted at rest and in transit.

D.

Slack members can only access Slack when on the corporate network.

Question 3

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.