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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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Question 2

You're a Workspace Owner and you just launched Slack across your entire organization.

You notice that most communication is happening in DMs instead of public channels.

Which two actions should you take to promote the usage of channels?

(Select the TWO best answers.)

Options:

A.

Turn off the ability for users to create channels, so they can collaborate only in the existing channels.

B.

Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.

C.

Send a company-wide email asking members to use Slack channels for collaboration.

D.

Ask your Slack Champions to model the behavior, and encourage others to post in channels.

E.

Create default channels, so that employees have more options in the channels they can use for collaboration.

Question 3

You're an Org Admin in your Slack Enterprise Grid org.

Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.

What should you do?

(Select the best answer.)

Options:

A.

Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.

B.

Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.

C.

Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.

D.

Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.