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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

You're an Org Owner trying to determine which organizations your company works with in Slack Connect channels.

What is the best way to gather this information?

Options:

A.

Review the Slack Connect section of your Slack sidebar.

B.

Review the Slack Connect connections in the Org Admin dashboard.

C.

Search for Slack Connect channels in the channel management dashboard.

D.

Export the list of Slack Connect channels from the analytics dashboard.

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Question 2

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Question 3

Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.

What type of workspace access would be most suitable for Preethi?

Options:

A.

Member with no deactivation time

B.

Single-channel Guest with deactivation time in six months

C.

Member with deactivation time in six months

D.

Multi-channel Guest with deactivation time in six months