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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

Question 1

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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Question 2

A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.

What should the team do to prepare for this milestone most effectively?

Options:

A.

Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack’s admin capabilities.

B.

Meet with key business units to identify and measure opportunities to improve productivity using Slack.

C.

Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.

D.

Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.

Question 3

You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.

Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.

Given these business requirements, what is the best way to manage requests to create new workspaces?

Options:

A.

Review, collaborate, approve, and reject workspace requests in one public, searchable channel.

B.

Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.

C.

Do not allow end users to request new workspaces; instead, encourage them to create more channels.

D.

Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.