Salesforce Related Exams
Salesforce-Slack-Administrator Exam
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?