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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

You're an Org Admin at a company that recently rolled out Enterprise Mobility Management (EMM) to its employees.

You start receiving reports that users are being signed out of Slack unexpectedly after EMM activation.

What is the most likely cause of the sign out?

Options:

A.

The users need to update their device operating systems.

B.

The members did not set up EMM within the 72-hour window.

C.

EMM requires users to sign in every 72 hours to ensure compliance.

D.

When activating EMM, you did not enable "Keep users signed in."

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Question 2

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Question 3

You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.

Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.

Given these business requirements, what is the best way to manage requests to create new workspaces?

Options:

A.

Review, collaborate, approve, and reject workspace requests in one public, searchable channel.

B.

Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.

C.

Do not allow end users to request new workspaces; instead, encourage them to create more channels.

D.

Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.