Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

Slack’s guidance on change management recommends:

"A vision statement defines the purpose of Slack in the organization’s broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work."

It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).

(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)

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Slack recommends setting a global policy and making specific exceptions where needed:

"Setting a shorter global retention policy and then setting exceptions to keep important messages longer in specific channels gives you flexibility while controlling overall data retention."

Default settings (B) would not provide an organization-wide policy. Allowing members to manage private channel retention (C) can be risky. Setting public retention short and private channels to everything (D) doesn't align with best practices for most businesses.

(Reference: Slack Administration Study Guide - Message Retention and Exceptions)

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Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.

• Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:

"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."

• Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:

"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful."

Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack’s recommended adoption strategies.

(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)

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