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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

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Question 1

You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.

Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.

What is the best approach that uses native functionality to address the security team's request?

Options:

A.

Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.

B.

Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.

C.

Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.

D.

Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.

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Question 2

You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.

Will it be possible for you to recover the data?

(Select the best answer.)

Options:

A.

Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.

B.

Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.

C.

No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.

D.

No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.

Question 3

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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