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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

Question 1

Your company is on the Slack Enterprise Grid plan.

The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.

What should the marketing team do to request access for these consultants?

(Select the best answer.)

Options:

A.

Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.

B.

Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.

C.

@mention their Workspace Admin in the appropriate #proj channel to request guest access.

D.

Direct message (DM) an Org Owner requesting that their consultants be added as guests.

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Question 2

You recently joined an organization that is on Slack's Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.

At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.

Which two aspects of IdP group mapping will benefit your current organization?

(Select the TWO best answers.)

Options:

A.

It will enable automatic additions of members in an IdP group to channels within your organization.

B.

It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.

C.

It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.

D.

It will enable member provisioning as a required step for all Org Owners.

E.

It will enable automatic approvals and authentications of integrations within your organization.

Question 3

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.