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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

Question 1

You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.

You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.

Which plan(s) fit the requirement?

Options:

A.

Enterprise Grid only

B.

Pro, Business+, and Enterprise Grid

C.

Free, Pro, Business+, and Enterprise Grid

D.

Business+ and Enterprise Grid

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Question 2

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Question 3

You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.

What is the best method to enable this process?

(Select the best answer.)

Options:

A.

Use the Analytics API to sync attributes to your analytics dashboard.

B.

Use the SCIM API to sync attributes to your member profiles.

C.

Use the Custom Profile API to sync attributes to your analytics dashboard.

D.

Create custom profile fields for members to add standard attributes to their profile.