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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.

Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Options:

A.

Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

B.

Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

C.

Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

D.

Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.

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Question 2

The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing-discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.

The marketing director has the following needs:

    There is an urgent marketing idea that must be prioritized in tomorrow morning’s planning meeting.

    The 10 team members are the only ones attending the planning meeting.

    The 10 team members need to be notified before the meeting.

Of note, the marketing director sends urgent re-prioritization messages weekly.

How should the marketing director reach the marketing team?

Options:

A.

Send a separate direct message to each of the 10 team members notifying them of the change.

B.

Create an @marketing-team user group and use the @marketing-team user group in #marketing-discussion to communicate the change in priority to the team that needs to be informed for tomorrow’s team meeting.

C.

Post a message to #marketing-discussion, without notifying anyone.

D.

Use @here and @channel to notify the entire channel of the change.

Question 3

You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.

This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.

Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

Options:

A.

Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

B.

Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.

C.

Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.

D.

Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.