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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

You're an admin in your organization's external workspace primarily used for Slack Connect conversations.

You received several complaints about inappropriate messages from an external user.

Which step should you take to eliminate inappropriate messages from this user moving forward?

Options:

A.

Disconnect all shared connection points with the offensive user's organization using the Connections menu.

B.

Remove the user from all of their channels in bulk using the External People menu.

C.

Mute the offensive user in each of the channels where they have membership using the channel Settings menu.

D.

Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.

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Question 2

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.

As an Admin, what should you do to set them up for success? (Choose all that apply.)

Options:

A.

Allow everyone on the Customer Support team to approve and install the apps they need.

B.

Approve and install apps to integrate their support tools with Slack.

C.

Streamline an incident management workflow.

D.

Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

Question 3

You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.

Sometimes the newsletters contain important action items, so it’s important that everyone in your organization sees the message.

What is the best way to post your message?

(Select the best answer)

Options:

A.

Create a default org-wide channel called #announcements, and post your newsletter in this channel.

B.

Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.

C.

Send your newsletter in all of your department-specific channels to maximize visibility.

D.

Send your newsletter to your organization's #general channel, and use the @channel notification.