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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

Question 1

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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Question 2

You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.

Where can you find this information?

(Select the best answer.)

Options:

A.

Org analytics dashboard

B.

Workspace analytics dashboard

C.

Analytics members dashboard

D.

Message activity analytics

Question 3

You've just joined the Org Admin team at your organization.

You notice that the setting for "public file sharing" is toggled to "enabled" in your organization.

What ability does enabling "public file sharing" give members?

Options:

A.

Members can share files externally by creating public URLs.

B.

Members can share files in public channels within the Slack Enterprise Grid.

C.

Members can share files with guests in Slack.

D.

Members can share files externally via Slack Connect channels.