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Principles-of-Management Exam Dumps : Principles of Management at Western Governors University(IAC1)

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Principles of Management at Western Governors University(IAC1) Questions and Answers

Question 1

What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

Options:

A.

Decision making is decentralized so a considerable amount of information is communicated informally.

B.

Formal position authority is generally the primary means of running the organization.

C.

Employees focus primarily on collaborating across departments and with frequent meetings.

D.

Employees must answer to two or more bosses and prioritize demands across departments.

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Question 2

What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

Options:

A.

Customer liaison policy

B.

Customer association organization

C.

Customer connection society

D.

Customer relationship management

Question 3

Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

Options:

A.

Outcomes

B.

Cognition

C.

Opposition

D.

Intentions