An accountant wants to list the largest order for the last month, for each customer account.

A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

A sales representative wants to quote the cost of an insurance policy based on selected coverage options.

A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

Route the assignment to a work list.

Route the assignment to the admin user ID.

Route the assignment separately to all members.

Route the assignment to a work queue.

A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.