Summarize the regional cost centers by count.

Summarize the case ID column by count.

Define a function for the cost center column to total the case IDs.

Create a filter for each cost center and count the case IDs.

A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

New customer obtains troubleshooting assistance by using a call center is a microjoumey

Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

New customer obtains troubleshooting assistance by using a call center is a journey

Experienced customer obtains troubleshooting assistance by using the online forum is a journey

Customer obtains troubleshooting assistance is a journey

Customer obtains troubleshooting assistance is a microjoumey