PEGACPSSA23V1 Exam Dumps : Certified Pega Senior System Architect 23 Exam

To implement the requirement of associating users in different units to the same work queue, you associate the users to a common work group and then associate a work queue to that work group. This allows users from different units, who are part of the same work group, to access the same work queue. References: Pega official documentation on work groups and work queues.

For offline support, it's necessary to have the access groups configured to allow offline access to users so that the correct rules and data can be synchronized to the user's device. In addition, the case types must be configured to function properly in an offline environment, ensuring that users can create, update, and submit cases without a network connection. References: Pega Mobile Client Developer Guide.