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PEGACPSA23V1 Exam Dumps : Certified Pega System Architect

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Certified Pega System Architect Questions and Answers

Question 1

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options:

A.

When the Process ticket step starts

B.

When the Triage stage starts

C.

When the Enter Ticket Details step completes

D.

When the Process ticket step completes

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Question 2

What is the relationship between pyWorkPage and case data?

Options:

A.

pyWorkPage contains only the data entered by users while creating and processing a case.

B.

pyWorkPage contains all the data pages accessed while creating and processing a case.

C.

pyWorkPage contains only the data generated by the system while creating and processing a case.

D.

pyWorkPage contains all the case data generated while creating and processing a case.

Question 3

Which requirement is satisfied by configuring a service level agreement?

Options:

A.

Requests from customers with elite status go to a dedicated work group,

B.

A transaction review is completed within 24 hours.

C.

Users are notified when they receive an assignment.

D.

Transaction dispute cases are considered more urgent than address change cases.