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Troubleshooting Microsoft Teams Questions and Answers

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Question 1

You need to resolve the issue reported by User4.

Which two actions should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Install the Microsoft Teams app on devices that run the Skype for Business app and instruct the user to sign in to both client apps.

B.

Modify the messaging policy from the Teams admin center for the user.

C.

Install the Skype for Business app on all devices that run the Microsoft Teams app. Instruct the user to sign in to both apps.

D.

Re-install the Teams apps on the affected device.

E.

Clear the cache of Teams from the affected device.

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Question 2

You support a Microsoft Teams environment for a company.

Employees report a variety of call quality issues.

You need to investigate the issues.

Which two tools should you use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Call Analytics

B.

Teams user activity report

C.

Teams Debug logs

D.

Teams Desktop toys

E.

Analytics and reports

Question 3

A company uses Microsoft Teams.

A user reports that they are unable to start recording a meeting.

You need to investigate the issue by reviewing the appropriate information.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

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