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BCS ITILF Exam With Confidence Using Practice Dumps

Exam Code:
ITILF
Exam Name:
ITIL Foundation
Certification:
Vendor:
Questions:
324
Last Updated:
Apr 3, 2025
Exam Status:
Stable
BCS ITILF

ITILF: BCS Other Certification Exam 2025 Study Guide Pdf and Test Engine

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ITIL Foundation Questions and Answers

Question 1

Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered

2. Those being delivered

3. Those that have been withdrawn from service

Options:

A.

1 and 3 only

B.

All of the above

C.

1 and 2 only

D.

2 and 3 only

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Question 2

Hierarchic escalation is BEST described as?

Options:

A.

Notifying more senior levels of management about an incident

B.

Passing an incident to people with a greater level of technical skill

C.

Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

D.

Failing to meet the incident resolution times specified in a service level agreement

Question 3

The consideration of value creation is a principle of which stage of the service lifecycle?

Options:

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition